Technology Help

Please Check Below to See if your Issue Has Been Addressed
  • If not
    • Email: cfgepd@wm.edu
    • Call: 757-221-6196 (Friday, February 25, 8:00 am to 3:00 pm)

Conference Platform Access

The 2e@ William & Mary: Twice Exceptional Conference is an online conference. We are using the online platform Thinkific. To access the Online Conference Platform:

  1. Go to https://cfge.thinkific.com/
  2. Sign In
  3. Go to My Dashboard
  4. Click Start Course

 


What is my username and password?

Your username is the email address provided with your registration. You were sent an email from Center for Gifted Education (noreply@notify.thinkific.com) with directions on how to set your password. 

  1. Please check your spam/junk folder
  2. If you find the email
  3. Click the Get Started Button.
  4. Create your password
  5. You will then see your course
  6. Click Start Course

 

 

 

What if I cannot find the email?

If you did not receive the email, you can reset your password by using the following steps:

    1. Go to https://cfge.thinkific.com/
    2. Click Sign In (top right corner)
    3. Click Forgot Password
    4. Use the email address for this email account
    5. You will then receive an email with a link to reset your password
    6. Follow the link
    7. Reset your password
    8. Log In 
    9. Go to My Dashboard
    10. Click Start Course

 

 

 


I can log in, I can see the Twice-Exceptional Conference icon, but I only see the Overview, help.
  1. Go to My Dashboard
  2. Make sure you are not clicking on See Overview
  3. Click on Start Course

I can log in, I can see each session, but how do I get to the Live Presentation?

Once you are into the Twice-Exceptional Conference, within Thinkific:

  1. Click on the Session you want to attend
  2. Under the Session description you will see "Access Live Session Here".
  3. Click the link at the time of the presentation
  4. A Zoom Meeting will open
  5. You will be in a waiting room until the host lets you in
  6. Please stay muted unless the host requests audience participation or is taking questions

 

Do I need to Download Zoom to my computer?

If you are accessing the conference from a computer, no, you do not need to download zoom, when you click the Live Session link, a Zoom screen will open, if you do not want to Download Zoom, choose "Open in Browser".

If you are accessing from a mobile device, YES, you must download the Zoom app. 


I cannot find the left menu or all the sessions.

If you are on a tablet, phone or make your screen smaller, the left menu will hide itself.

To access the menu:

  • click on the 3 bars 

 

 

 

 

 

 


I am on a phone and I can't find the links

On a phone or mobile device:

  • When you log in make sure you click "Start Course" or "Resume Course"
  • Then to see the menu
    • click the 3 lines up at the top left
    • this unhides the menu
    • then click on the Session Heading Bar
    • then click on the individual session
    • you should see the link as " Click Here to Access the Session"

Make sure you have Zoom App downloaded on your phone.